The Account Manager position is responsible for managing key customer accounts and acting as a liaison between our customer base, sales and marketing teams, and other functional groups within the business unit. The position represents the company and acts in the best interest of the company by insuring that the business goals and demands are met. They are the customer's advocate and provide support for all day-to-day activities and requests that occur. Effectively support, communicate and flow down all internal and external customer requests in a timely manner resulting in customer satisfaction.
Duties/Responsibilities:
- Responsible for meeting and exceeding customer expectations (responsiveness, effective communication, flexibility).
- Integration between Customers, Field Sales, Marketing Team, Operations and Engineering.
- Backlog management (integrate demand with Program Managers and Planning).
- Process weekly order statuses in a timely manner – i.e. 24-48 hours
- Quote preparation, correct margins, order processing, and P.O. verification.
- Attend production meetings (as required).
- Identify and respond to issues that may affect delivery commitments.
- Resolve/elevate specific customer issues by informing the appropriate management and notify the customer upon resolution.
- Manage customer(s) portals and scorecards for "Core" customers.
- Will be required to perform other duties as requested, directed or assigned.
Requirements:
- Bachelors/Associate's degree or equivalent with a minimum of 1 year related experience in customer service/marketing or equivalent combination of education and experience.
- Knowledge of various order entry and MRP systems, Microsoft Office Suite, Exostar and Internet are desirable.
- High degree of oral/written communication required.
- Demonstrated ability to organize and prioritize in a multi-tasking environment with detailed results.
- Supporting our customers and sales and marketing teams while understanding our company goals and budgets.
- Knowledge of commercial, and aerospace/defense customers and product offering desirable.
- Demands consistent exercise of discretion and independent judgment.
- Must be able to function in a highly dynamic environment and be flexible in schedule and change of paths to get the task done.
Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20). Amphenol is a proud Equal Opportunity Employer as to all protected groups, including Individuals with Disabilities and Protected Veterans. For consideration for this position, please apply online to: https://amphenol-apc.acquiretm.com APC1009